FAQ

After you sign up, we will match you to an available therapist who fits your objectives, preferences, and the type of issues you are dealing with. Different therapists have different approaches and areas of focus, so it's important to find the right person who can achieve the best results for you. We have found that we are able to provide a successful match most of the time; however, if you start the process and you feel your therapist isn't a good fit for you, you may elect to be matched to a different therapist. 

We take your privacy and confidentiality seriously. We have built state-of-the-art technology, operations, and infrastructure with the goal of protecting your privacy and safeguarding the information you provide. It is important for us that you know exactly how your privacy and confidentiality is treated, for more information see our P However, here are some things it might helpful for you to know:

• Everything you tell your therapist is confidential.
• We don't cooperate or work with any insurance companies so nothing needs to be shared, reported or filed with them.
• All the messages between you and your therapist are secured and encrypted

If you wish for any of your information or records to be released to a third party, please let your therapist know. Your therapist will send you an authorization form that you will need to fill and sign before your information can be released.